SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopaqa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopaqa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this hammock for the price. The bug net is great and would never do hammock camping without as I would otherwise be eaten alive by mosquitos. I'm 5'10" and the hammock is roomy enough for me with a 0 degree sleeping bag. I like the pockets inside as well as they work for small items like my glasses. Larger items I place in the stuff sack which hangs outside. I've even had both my wife and I in the hammock, and it works though I wouldn't sleep like that as it is tight. I do not use the straps that came with it and recommend getting different straps
Best mosquito hammockbout there for the money. Hammock very solid. Used it for 2 weeks out in the Mountains. One thing, be very careful, to give the mosquito netting enough slack so if you get in hammock and hammock not string tight it doesn’t rip out. Best to attach meeting to your hammock line so then bend together. Just a great solid hammock! Packs up nice n small too!
I bought one of these back in June. I used it this past weekend, and love it. It was without a doubt the best nights sleeping I've had in a long time and if I can figure out a way to put one up in my house I'll use it there too. It's light weight, kept my big ass up and comfy. A couple things to note about hammocks is that you need some sort of insulation underneath you. I used a self inflating pad and covered myself with a poncho and poncho liner. The temps where I was at dipped down into the mid 50s and I was very comfy. Take a lightweight tarp along too just in case it rains, which it did where I was. These are the hot set up, worked great.
Love it, keeps bugs out completely. I did make new tree straps but the cordage straps that come with it did work. Used many times, as well as on the Appalachian Trail through the State of Georgia in 2017. Great price!
The mosquito net seems really lightweight, "too" lightweight but it has stood up to my abuse so far. The mesh is fine enough no bugs will be getting through. The attached stuff bag turned inside out one time and the loose fabric of the stitched edges of the bag snagged on brush, resulting in this really fine nylon thread raveling off. Other than that is has been a good one, you just need to make sure you have nothing sharp in your pockets or on you or you'll rip it up. If you want ultralight gear you have to deal with ultralight materials, use your head! I'm 6' tall and once in it I have a foot of room above my head and at least a foot below my feet, just enough room to not be in the "pinch" area where the hammock meets the clip.
Inside there are a couple pockets for a light, your glasses or whatever you may want to have handy. You might want to pick up a couple straps if you don't want the paracord they provide to cut into the trees you set up on, and have some paracord for the mosquito netting if you like having one-piece lines running full length parallel with the hammock. I put sticks between the tabs to help the net stand out to help give more room. They include tie-out lines with adjusters, you can tie them together to make lines long enough to work. All in all I like this hammock, my "ultralight" kit which has a lot of crap in it runs under 21 lbs.and my back is very thankful. My traditional pack loaded out is pushing 43 lbs.
I have had this hammock for couple of years now and it has held up great, everything still functions perfectly. I tend to use the mosquito netting side when it’s warm out and then flip it over in the fall and winter when I don’t have to worry about bugs. Overall it’s a quality piece of kit that I enjoy very much. Buying another piece no as our son is old enough to sleep in his own hammock)
I just received the jungle hammock today and I haven't had a chance to set it up completely. I will update the review once I've done that. This is a review of my first impressions. First, it's triple stitched. Definitely happy about that and the stitching looks good. Next, the netting looks good, there's a warning about setup when pitching the ridge line for the netting to not have it too far away from the hammock as it will rip the loops off. The loops are made from the same netting so yes it would be easy to rip them off. I'm going to put some pictures with this review and add more later once I get it into the woods and hanged. Burt so far I am happy with this hammock.