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Product Details


Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Shopaqa (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://shopaqa.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (18 reviews)
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(18)
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M***o
7 Dec 2021

Excellent fast and real all summarized. Recommend this store

U***t
7 Dec 2021

Goods was promptly delivered and works flawlessly…

S***v
7 Dec 2021

Пришло быстро, работает. Цвета, кроме чисто синего, красного и зелёного грязноваты. Но, за такую стоимость можно смириться. Чисто белого нет, первое фото. Яркость разная, красный самый тусклый, голубые оттенки много ярче. Приложение годное, есть всякие комбинации цветов и несколько режимов в дополнение к тем, что на пульте. Через него же, похоже, можно связывать несколько лент и управлять по отдельности. Лепить лучше вне прямого направления взгляда, иначе будут видны диоды

G***m
7 Dec 2021

Thank you very much received the parcel according to the description corresponds, the store Thank you very much, installed in the ceiling as desired, a good option for a gift to the sister and their children in To the seller of 5 stars, and, all the rest I advise this seller. Everything works idially.

S***a
7 Dec 2021

Excellent LED strip really liked, cool colors and modes. The remote is convenient. Everything works fine✨It came pretty quickly, just a couple of weeks. For Alik, it seems to me, such delivery time is fast

0***r
7 Dec 2021

Fast delivery. quality is not bad. everything works. came a little crumpled.

Customer
7 Dec 2021

It was as expected and it works very good. Good shipping speed. It connects with the HappyLighting app and works with songs, voice and it has different lighting options. :) But I cannot add songs other than the 3 songs that comes with the HappyLighting app :(

E***a
6 Dec 2021

Very good quality tape, you can control both from the remote and from the smartphone using the program. Fast shipping. Recommend

B***r
6 Dec 2021

долетела посылка очень быстро. все как в описании.

V***n
6 Dec 2021

All OK app did not install the phone matyukaet but it's an extra remote enough The battery was really locked)))

V***B
6 Dec 2021

Рабочие лампочки, светят насыщенно. Кнопки на проводе и пульте работают. Приложение тоже рабочее.

K***i
6 Dec 2021

Superb & fast delivery

A***r
5 Dec 2021

It's fine. Ordered 5 meters on TV 43 inches remained slightly more than a meter superfluous .. Delivery do not remember how many can weeks two I order hundreds of goods .. A couple of years ago there was the same tape there each color was separate now one diode changes colors

O***n
3 Dec 2021

Посылка пришла быстро. Оборудование проверил, работает. По блютусу управляется чётко. Рекомендую.

N***a
1 Dec 2021

same as the description .....but small nunber of pattern ..

D***r
1 Dec 2021

super product Anyone can buy without being afraid

Customer
8 Nov 2021

I ordered blutooth control light strip...it cames with remote...very good product

Customer
7 Nov 2021

I'm very satisfied it's awesom wow I recommend this thank you all

Super hot! Several others have checked this out in the last few hours

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